Terms and Conditions
Returns Policy
If you’re not 100% satisfied with your purchase from us, you can return your order for a full refund. Contact us to explain the problem and we’ll organise to get your order refunded. If we need to organise a return of the order we will email or post you a shipping label and arrange pickup. Returns are accepted for 12months (365 days) from the date of delivery.
Cost of delivery
Shipping is free to the local area, or a flat per order rate of $20 within NSW, $30 for QLD and VIC, and $50 for SA, WA, NT and TAS. We use Couriers (usually Aramex) and otherwise Australia Post. If a PO Box delivery is required we may need to add the extra cost incurred.
Timing
After ordering online, you will receive an email confirmation containing your order details. We will then deliver your purchase/s to the courier depot in Orange, NSW, generally every Tuesday. Therefore the delivery time will vary between 3 and 10 days.
Age Limit
Rosnay will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID.
Delivery
Orders will be delivered to your door. If you are not home it is great if you can leave instructions such as “Leave in shade on verandah”, in the “notes” box during checkout.
Returns due to wrong address
If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. To avoid extra postage costs, double check your address details to ensure that all information provided is correct.
Damaged orders
If you receive an order with one or more broken bottles/jars, simply let us know ASAP and Rosnay will fully refund the price paid by you for the broken bottles.
Overseas orders
Should you wish to have a purchase delivered to a location outside of Australia please contact us to discuss.
Reviews
We would love to hear what you think about our products, and may follow up on your order with a reminder if you would like to leave a review.
Privacy
Rosnay values your privacy and follows strict guidelines to ensure it is protected. This Privacy Policy sets out how Rosnay collects, uses and discloses your personal information.
The personal information Rosnay collects from you generally includes your name, address, telephone number/s and information required for order processing and payment. Rosnay may also collect information from you concerning your preferred wine type/s or other information related to our products or services, in order to provide you with the best service experience possible. Rosnay collects your personal information through a range of sources including order forms, email subscription forms, competition forms, phone orders, and the online customer account on this website. Rosnay may use your personal information for a range of purposes including:
To process and obtain payment for wine or other products or services you order from Rosnay.
If necessary, to verify your identity or age (i.e. over 18).
To contact you with information about new products or services, events, functions and special offers. Rosnay does not use outsourced direct marketing agencies and will never share your details with third parties.
Rosnay does not store your credit card number online. We use third party, PCI DSS compliant service providers to handle your credit card details.
You contact us any time to request all your customer account data to be deleted.
“Cookies” are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Cookies enable Rosnay to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of this website will not function properly when cookies are disabled.
If you feel that Rosnay has not adequately protected your privacy, please contact us via the contact methods below. Rosnay reserves the right to change this Privacy Policy from time to time without notice. This Privacy Policy was last updated by Rosnay on 1 July 2024.
T (02) 63443215 (during business hours)
E [email protected]