Privacy Policy

Rosnay values your privacy and follows strict guidelines to ensure it is protected. This Privacy Policy sets out how Rosnay collects, uses and discloses your personal information.

The personal information Rosnay collects from you generally includes your name, address, telephone number/s and information required for order processing and payment. Rosnay may also collect information from you concerning your preferred wine type/s or other information related to our products or services, in order to provide you with the best service experience possible.

Rosnay collects your personal information through a range of sources including mail order forms, cellar door order forms, wine club membership forms, email subscription forms, competition forms, phone orders, and the online customer account on this website.

Rosnay may use your personal information for a range of purposes including:

To provide you with information you request regarding the products or services Rosnay offers
To process and obtain payment for wine or other products or services you order from Rosnay.
If necessary, to verify your identity or age (i.e. over 18).
To contact you for Rosnay’s direct marketing and promotional purposes including providing you with information about new products or services, events, functions and special offers. Rosnay does not use direct marketing contractors.

We encourage you to keep your personal information accurate, complete and up to date. You can easily check the information that we hold about you by contacting us on 1300767629 or by visiting the My Account section of the website if you have an online account.

Credit Card Security

Rosnay does not store your credit card number online. We use third party, PCI DSS compliant service providers to handle your credit card details.

Cookies

“Cookies” are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Cookies enable Rosnay to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of this website will not function properly when cookies are disabled.

Complaints

If you feel that Rosnay has not adequately protected your privacy, please contact us via the contact methods below. Rosnay reserves the right to change this Privacy Policy from time to time without notice. This Privacy Policy was last updated by Rosnay on 13 December 2016.

Contacting Rosnay

If you would like more information about this Privacy Policy, or any other privacy related issues, please contact us:

T 1300767629 (during business hours)
E info@rosnay.com.au

Rosnay Organic Wines Pty Ltd
510 Rivers Road, Canowindra, NSW 2804